Refund and Cancellation Policy

At Havista Ventures Private Limited, we value your trust and strive to deliver the finest quality spices, pappads, dry vegetables, and medicinal plants, all sourced directly from trusted farmers who share our passion for quality and sustainability. We take great care in packaging and delivering your products, but if for any reason you are not fully satisfied with your purchase, please review our policy below.

1. Order Cancellation

Returns are only accepted if you receive a damaged, defective, or incorrect product.
Requests for return or refund must be made within 48 hours of receiving the order.
To initiate a return, please share clear images of the product and packaging along with your order ID to Info@havistaventures.com.

Once verified, we will process:

A replacement shipment (if available), or
A refund to your original payment method within 5–7 business days.

3. Non-Refundable Items

Refunds will not be issued for:

Products that have been opened, used, or tampered with.
Orders where the customer provided an incorrect delivery address.
Minor variations in color, size, or appearance due to natural differences in products.

4. Damaged or Wrong Product

If you receive a damaged or incorrect item:

Please notify us within 48 hours of delivery.
Provide supporting photos or videos for verification.
Once confirmed, we will either resend the correct product or initiate a refund promptly.

5. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank or payment provider account again.
Contact your payment service provider—it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please contact us at Info@havistaventures.com.

6. Contact Us

For questions or support related to refunds or cancellations, please reach out to our customer care team:

Havista Ventures Private Limited